Terms and Conditions 2018-05-07T17:29:54+00:00

The present terms and conditions of sale regulate the agreement between LAURA SÁNCHEZ BROTONS, domiciled in Partida de Altabix, Polígono 2, number 294, 03207 Elche (Alicante), Spain, number of the DNI 74238460A, owner of the Portal www.todopalmera.com, referred to here as the “Portal”, and the “Client”. The customer is any person and / or entity that acquires an article sold in the Portal, which is referred to in this document as “Customer”.

The use of the Portal services implies, in all cases, the Client’s acceptance of the general terms and conditions of sale in the version published by TODO PALMERA – LAURA SÁNCHEZ BROTONS at the time of the purchase order and the policy of Use of the Portal. As a result, the Customer must read these terms and general conditions of sale and the legal notice before proceeding to the purchase in the Portal.

Scope of the contract

These general conditions of sale valid at the time of purchase apply to the sale of all items of TODO PALMERA – LAURA SÁNCHEZ BROTONS through the Portal. ALL PALM – LAURA SÁNCHEZ BROTONS insists that the Portal is only for adults (over 18). TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right to cancel a user access account, if a fraudulent, speculative or bad faith act was detected in the use of this service.

TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right, at any time and without prior notice, to proceed with any change in the general conditions of sale. However, these modifications can not be applied to orders prior to the mentioned modifications.

Order process

Once the item or items are / are selected, the Customer must add it (s) to the shopping cart to begin the order process. Once the selected items are in the shopping cart, the Customer must follow the steps indicated in the Portal. You will be asked to enter your full delivery information and then choose the desired payment method to confirm the order.

Once the payment is made and duly authorized, the Customer may receive by email at the email address indicated during the order process, confirmation by the Portal of the reception of the order.

Articles

Any order placed on the Portal is subject to availability.

If an item is in stock, the order will be processed within 48 hours from the receipt of the payment by TODO PALMERA – LAURA SÁNCHEZ BROTONS. TODO PALMERA – LAURA SÁNCHEZ BROTONS goes to great lengths to process all orders as soon as possible. However, this period is only indicative. It may be that for reasons beyond the control of TODO PALMERA – LAURA SÁNCHEZ BROTONS, this period is longer than the one indicated in this document.

If an item is not in stock and therefore not immediately available, TODO PALMERA – LAURA SÁNCHEZ BROTONS will inform the Client of the expected date for the shipment of the item. If this period is longer than 30 calendar days, the Customer may choose between maintaining his order and waiting for the item to be available, or requesting the cancellation of the order and the refund of the amount corresponding to the order.

If an item is not definitely available, and if the order has been duly paid, TODO PALMERA – LAURA SÁNCHEZ BROTONS will proceed to the full refund of the order amount.

In all cases, the lack of availability, temporary or permanent, of the item ordered and paid will not entitle the Customer to compensation or other compensation.

TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right, at any time and without prior notice, to proceed to any modification of the articles present and / or for sale on the Portal.

Prices

The applicable prices are those indicated in the Portal on the date of the order. The prices are detailed in each article and include VAT (Value Added Tax) or, if applicable, other rates on the added value in force in the country in question. In the event that TODO PALMERA – LAURA SÁNCHEZ BROTONS discovers an error in the price of any of the products that a Customer has requested, it will inform you as soon as possible and give you the option to reconfirm the Order at the correct price or cancel it. If TODO PALMERA – LAURA SÁNCHEZ BROTONS fails to contact the Customer, the Order will be considered canceled and the Client will be reimbursed in full for the amounts paid.

The shipping costs are shown to the customer when completing the order. If, and only in this case, no shipping costs would appear during the purchase process, this would indicate that the shipping costs are included in the indicated price.

TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right, at any time and without prior notice, to proceed with any change in the prices of the articles in the Portal and / or the shipping costs.

Payment

All purchases made on the Portal must be paid at the end of the purchase process.

Payments are made by Paypal if the Client has a Paypal account or with a Visa or MasterCard credit card through the Paypal payment gateway, even if the Client does not own

of a Paypal account, or delivery. The choice of the payment method is indicated by the Customer at the end of the purchase process but before the possible confirmation by the Portal of the reception of the order.

If providers or issuers of means of payment implement measures against fraud that involve the rejection of certain types of transactions, TODO PALMERA – LAURA SÁNCHEZ BROTONS declines any responsibility for the consequences of the application of this type of security policies.

TODO PALMERA – LAURA SÁNCHEZ BROTONS declines any responsibility if the payment fails, either due to rejection or impossibility of payment by the Customer’s bank or by Paypal, or due to the impossibility of finalizing the order due to technical reasons.

The security measures in the payment process are those applied by the payment gateways mentioned above.

Delivery

The delivery will be made to the address indicated by the Client, which may be different from his habitual residence, or another address such as his place of work or the residence of a third person of his choice. In all cases, the delivery address must be clearly indicated in the order.

The shipping costs cover an attempt to deliver by the carrier to the address indicated by the Customer in the order. If after the first attempt, the carrier can not deliver the order to the Customer to this same address, and for reasons for which the carrier is not responsible, and if it charges a supplement TODO PALMERA – LAURA SÁNCHEZ BROTONS for a second attempt delivery at the said address, TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right to demand payment from TODO PALMERA – LAURA SÁNCHEZ BROTONS from this supplement.

Once the delivery and the document (physical or digital) issued by the carrier as proof of delivery to the address indicated by the Customer, TODO PALMERA – LAURA SÁNCHEZ BROTONS is not responsible if the Customer had to question the delivery.

TODO PALMERA – LAURA SÁNCHEZ BROTONS is not responsible in case the address indicated by the Client during the order in the Portal is incorrect and / or incomplete.

The delivery period varies, depending on, among other variables, the delivery address, the transport company, the period of the year and the potential risks involved in logistics. The term between the expedition and the delivery in the Peninsula can vary between 3 and 7 days. However, this period is only indicative and TODO PALMERA – LAURA SÁNCHEZ BROTONS is not responsible if this period is exceeded. Deliveries are made on working days from Monday to Friday, excluding holidays. For deliveries outside the Peninsula, in Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), in Europe or in any other country in the world, the delivery time depends on the shipping method and the delivery address. For more information about the delivery time, the Client can contact TODO PALMERA – LAURA SÁNCHEZ BROTONS by email to admin@todopalmera.com or by phone at 606 56 65 78.

IMPORTANT NOTE ON DELIVERY: in any case, during the delivery and before the transporter of the delivery site leaves, the client must check the status of the package before signing the delivery note. If the package is damaged, the Customer must not accept the package and must indicate it properly on the delivery note, sign it and keep a copy of the delivery note. The Client must then contact TODO PALMERA – LAURA SÁNCHEZ BROTONS by email to admin@todopalmera.com or by phone at 606 56 65 78 to inform them. ALL PALM – LAURA SÁNCHEZ BROTONS will proceed, once said rejection of delivery by the Client managed with the carrier, to the replacement of the article. This does not affect the Client’s rights to return an order under the terms and conditions provided by law.

Right of rejection and / or cancellation of order by TODO PALMERA – LAURA SÁNCHEZ BROTONS

For the safety of all, TODO PALMERA – LAURA SÁNCHEZ BROTONS reserves the right to reject and / or cancel any order, confirmed or not, in the following cases, among others:

Technical or price error in the Portal;

• Permanent unavailability of the ordered item;

• Information provided by the customer incorrect, doubtful or incomplete;

• Order considered as abnormal or fraudulent or made by a minor;

• Inability to deliver the Customer to the address indicated by this during the order after a second attempt by the carrier.

In these cases, and only if applicable, TODO PALMERA – LAURA SÁNCHEZ BROTONS will reimburse the amount of the order.

Right of withdrawal

If the Customer is not satisfied with the purchase made on the Portal, he has 14 days from the date of receipt of the order to return the product conditioned on the item being complete, in perfect condition, not being tampered with (not be the necessary manipulation to test the item), used or washed and that is in its original packaging. If the article is composed of several elements, it must be returned with all its elements, without exception.

The withdrawal period will expire 14 calendar days from the day of receipt of the article by the Client. To exercise the right of withdrawal, the customer must notify TODO PALMERA – LAURA SÁNCHEZ BROTONS of their decision to withdraw from the contract through an unequivocal statement by email to admin@todopalmera.com or by mail to TODO PALMERA, ALL PALMERA – LAURA SÁNCHEZ BROTONS, Departure from Altabix, Polígono 2, number 294, 03207 Elche (Alicante), Spain.

Consequences of the withdrawal:

In the event of withdrawal by the customer, TODO PALMERA – LAURA SÁNCHEZ BROTONS will refund the payments received from the Customer, including the delivery costs (with the exception of any additional expenses resulting from the choice of a different delivery method on its part). the least expensive mode of ordinary delivery offered by EVERYTHING

PALMERA – LAURA SÁNCHEZ BROTONS) without any undue delay and, in any case, no later than 14 calendar days from the date on which TODO PALMERA – LAURA SÁNCHEZ BROTONS is informed of its decision to withdraw from this contract. TODO PALMERA – LAURA SÁNCHEZ BROTONS will proceed to make said reimbursement using the same means of payment used by the Client for the initial transaction, unless the Client has expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

The Client must before ending the indicated period, contact TODO PALMERA – LAURA SÁNCHEZ BROTONS by email to admin@todopalmera.com or by mail to TODO PALMERA – LAURA SÁNCHEZ BROTONS, Altabix Departure, Polygon 2, number 294 , 03207 Elche (Alicante), Spain, to inform of the imminent return of the article.

The item must be returned to its point of origin, by default to the address of TODO PALMERA – LAURA SÁNCHEZ BROTONS. The return costs are borne by the Customer and will not be refunded. They must be paid by the Client at source. No refunds will be accepted if the return costs have not been initially paid by the Customer.

Once the item has been received by TODO PALMERA – LAURA SÁNCHEZ BROTONS or other entities authorized by TODO PALMERA – LAURA SÁNCHEZ BROTONS, the item will be carefully inspected. If you meet the aforementioned criteria, TODO PALMERA – LAURA SÁNCHEZ BROTONS will reimburse the amount of the order within 7 business days (excluding return costs borne by the Customer).

Return of defective or non-conforming items

TODO PALMERA – LAURA SÁNCHEZ BROTONS takes the quality of the articles presented in the Portal very seriously. However, if the Customer receives an item that is defective or not in accordance with the order, it has the time allowed by law to inform TODO PALMERA – LAURA SÁNCHEZ BROTONS by email to admin@todopalmera.com or by mail to EVERYTHING PALMERA – LAURA SÁNCHEZ BROTONS, Departure from Altabix, Polígono 2, number 294, 03207 Elche (Alicante), Spain.

Once the return authorized by TODO PALMERA – LAURA SÁNCHEZ BROTONS, if applicable, the item must be returned to its point of origin, by default the address of TODO PALMERA – LAURA SÁNCHEZ BROTONS. Once the item has been received by TODO PALMERA – LAURA SÁNCHEZ BROTONS or other entities authorized by TODO PALMERA – LAURA SÁNCHEZ BROTONS, the item will be carefully inspected. If you meet the aforementioned criteria, TODO PALMERA – LAURA SÁNCHEZ BROTONS will proceed to replace the defective or non-conforming item within a period that will depend on the availability of the replacement product. TODO PALMERA – LAURA SÁNCHEZ BROTONS will pay the return shipping costs and the shipping of the item that will be sent to replace the non-conforming or defective item.

If the Customer receives a defective or non-conforming item, together with other non-defective and conforming products, these can not be returned according to the conditions governing the return of non-conforming or defective items mentioned above.

Perception of articles on the internet

The perception of the material, the texture, the color and / or the tone of the items shown in the Portal may vary according to the light present during the taking of the photo of said articles and according to the characteristics of the screen on which View the photos of the articles.

The articles presented in the Portal can be natural products or be made of natural materials such as leather or hand-finished by hand. As a result, there may be a slight difference in the texture and / or hue between the products of the same reference and / or the same color and / or between the product shown in the Portal and the one received.

These small differences in texture and / or tone are not sufficient cause to consider that the item is defective and / or non-compliant and, therefore, can not be returned by default or non-conformity.

Guarantee of articles

The contractual guarantee offered is that established in Royal Legislative Decree 1/2007 of the Kingdom of Spain of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.

Responsibility

These general conditions of sale define the scope of the obligations and responsibilities of TODO PALMERA – LAURA SÁNCHEZ BROTONS against the provision of said articles. TODO PALMERA – LAURA SÁNCHEZ BROTONS does not guarantee or condition, except those that have been expressly mentioned in this document.

TODO PALMERA – LAURA SÁNCHEZ BROTONS has the right to review and modify at any time these general conditions of sale. The Client will be subject to them at the time they are accepted, except that by Law or decision of government agencies TODO PALMERA – LAURA SÁNCHEZ BROTONS must make changes retroactively.

The general conditions of sale are governed by Spanish legislation. To the extent that this is permitted, TODO PALMERA – LAURA SÁNCHEZ BROTONS and the Client expressly waive any other jurisdiction that may correspond to them, agree to submit to Spanish jurisdiction.

The maximum total liability of either party against the other, in all claims of any kind or related to these conditions, whether by contract, with respect to the guarantee, condition, tort, absolute liability, legal or otherwise, IT IS LIMITED TO THE AMOUNT PAID TO ALL PALMERA – LAURA SÁNCHEZ BROTONS for the amount of the product purchased by the Client.

The Client claims to have knowledge of the characteristics of the products that he acquires through the web page, as they are duly described. The Client recognizes that it has been

informed by the Portal of all the characteristics of the products and performs the acquisition of the products on sale in the Portal with full knowledge of them.

Customer service

In case of doubt, or for any suggestion, claim or query about the use of the Portal and / or any purchase made through the aforementioned Portal, TODO PALMERA – LAURA SÁNCHEZ BROTONS invites users and / or Clients to contact with the customer service by email to admin@todopalmera.com or by mail to TODO PALMERA – LAURA SÁNCHEZ BROTONS, Altabix Departure, Polígono 2, number 294, 03207 Elche (Alicante), Spain. TODO PALMERA – LAURA SÁNCHEZ BROTONS will endeavor to respond to requests from users and / or customers as soon as possible.

For more information about the conditions of use of the Portal, users and customers are invited to consult the Legal Notice.

Privacy Policy

TodoPalmera will be made according to the policy established by the entity. You may also modify, at any time and without prior notice, the information contained in the website, so the entity is not responsible for that information is updated. 1. RESPONSIBILITY OF todopalmera

Both the access to this Website and the use that may be made of the information contained therein is the exclusive responsibility of the person who carries it out. todopalmera will not be held liable for any consequence, damage or harm that may arise from said access or use of the information. todopalmera not responsible for possible security errors that may occur or for any damage that may be caused to the user’s computer system (hardware and software), files or documents stored therein, as a result of the presence of viruses on the user’s computer used to connect to the services and contents of the Web, of a malfunction of the browser or the use of non-updated versions thereof. Therefore The user accepts, expressly and without reservation, that the access and use of the portal, is made under his sole and exclusive responsibility.

2. INTELLECTUAL PROPERTY

Todopalmera is the owner and / or licensee of all the information contained in this portal, its graphic design, images, databases, indexes, source codes, brands and logos, being protected in accordance with the provisions of the Intellectual Property Law, and, in the Trademark Law. Its availability and use does not imply, in any case, the transfer of ownership or the granting of a right of use in favor of the User, so any reproduction, copy, total or partial distribution, or, commercialization, will require the prior and written authorization of todopalmera case of improper use of the Website, the right to exercise as many legal actions as are necessary for the restitution of the damages caused, likewise the user is obliged to indemnify the entity for any damage or prejudice that may cause by the use of this Web, infringing these general conditions and / or the current legislation.

3. LINKS, BANNERS

The inclusion in the portal allpalmera of links or links to other portals, is for informational purposes only, and does not imply that todopalmera recommends and / or guarantees such portals, over which it does not exercise any control, nor is it responsible for the content thereof.

Cookies policy

A cookie is a small text file that is stored in your browser when you visit almost any web page. Its usefulness is that the web is able to remember your visit when you return to browse that page. Cookies usually store information of a technical nature, personal preferences, personalization of content, usage statistics, links to social networks, access to user accounts, etc. The purpose of the cookie is to adapt the content of the web to your profile and needs, without cookies the services offered by any page would be significantly reduced. If you wish to consult more information about what cookies are, what they store, how to eliminate them, deactivate them, etc., please go to this link.

Cookies used on this website

Following the guidelines of the Spanish Agency for Data Protection we proceed to detail the use of cookies made by this website in order to inform you as accurately as possible.

This website uses the following own cookies:

Session cookies, to ensure that users who write comments on the blog are human and not automated applications. This way, spam is fought.

This website uses the following third-party cookies:

Google Analytics: Stores cookies to be able to compile statistics on traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must do so by communicating directly with Google.

Social networks: Each social network uses its own cookies so that you can click on Like or Share buttons.

Deactivation or elimination of cookies

At any time you can exercise your right to deactivate or eliminate cookies from this website. These actions are performed differently depending on the browser you are using. Here is a quick guide for the most popular browsers.

Additional notes

Neither this website nor its legal representatives are responsible for the content or the veracity of the privacy policies that third parties mentioned in this cookie policy may have.

Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect manipulation of cookies by the aforementioned browsers.

In some cases it is necessary to install cookies so that the browser does not forget their decision of not accepting them.

In the case of Google Analytics cookies, this company stores cookies on servers located in the United States and agrees not to share it with third parties, except in cases where it is necessary for the operation of the system or when the law requires such effect. According to Google it does not save your IP address. Google Inc. is a company adhering to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations. You can consult detailed information in this regard on this link. If you want information about the use that Google gives to cookies we attach this other link.

For any questions or queries about this cookie policy, please do not hesitate to contact us through the contact section.